*Delivery times are indicated from the day when the order has been placed. Please note that you have to place the order no later than 12 pm CET if you want your products to be shipped the same day when you order has been placed. Our aim is to fulfill your order in between the time scale indicated above, however we can’t take responsibility if the delivery times are longer than indicated.
We offer one free exchange delivery per orders. If you send us back your original products for an exchange, then the shipping cost of the exchanged package is on us. You still have to cover the cost of the return shipping. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Our distribution centre does not dispatch orders on Saturday, Sunday, or Bank Holidays.
- We do not ship to P.O. Box addresses.
- Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.
If you have problem tracking your order, please contact the customer service via firstname.lastname@example.org